Return, Refund, and Exchange Policy

Blue Export strives to ensure complete satisfaction for all its buyers. We are committed to delivering premium quality products — including Basmati rice, Non‑Basmati rice, and a range of Indian spices — that adhere to international quality standards. However, in rare instances where issues arise, the following Return, Refund, and Exchange Policy applies:

✅ 1. Returns & Exchanges

We accept returns or exchanges only if:

The goods received are significantly different from the specifications stated in the sales agreement.

The shipment arrives damaged or with evidence of mishandling during transportation.

There are significant quality discrepancies, confirmed by inspection or third‑party verification.

Time Limit:

The buyer must notify us within 7 days of receiving the goods if any issue is identified.

The claim must be supported by clear photographs, inspection reports, or other relevant evidence.

💳 2. Refund Policy

Upon acceptance of the claim, Blue Export will initiate a refund process as per the agreement between both parties.

Refunds are calculated based on the quantity of goods affected, excluding shipping and insurance costs unless otherwise agreed upon.

The refund will be processed via the original method of payment or any other mutually agreed method.

📦 3. Conditions for Returns / Exchanges / Refunds

Products must be kept in their original packaging and original condition upon return.

Returns or exchanges due to buyer error (e.g., incorrect order quantity or specification) will be evaluated case‑by‑case, and shipping or restocking charges may apply.

Blue Export is not liable for delays or damage caused by external parties such as shipping lines, customs, or weather-related events.

⚡️ 4. Non‑Returnable and Non‑Refundable Cases

Products that have been used, altered, or repacked after delivery.

Products that have been rejected or delayed by customs or import authorities due to reasons beyond Blue Export’s control.

Damage due to improper handling or storage after delivery.

🤝 5. Our Commitment

At Blue Export, our priority is to build long‑term, trusted relationships. We strive to ensure every shipment meets your expectations in terms of quality, quantity, and specifications. In the rare event of a discrepancy, we work openly and honestly with our buyers to arrive at a reasonable and satisfactory solution.

🌟 Thank you for choosing Blue Export — where quality meets trust.